Shipping policy

Last Updated: June 2026

At AreliVal, every product is handcrafted in small batches with care and attention to detail. We are committed to processing and shipping your order as quickly as possible.

Processing Time

Orders are typically processed within 2–5 business days after payment is received.

Please note that handcrafted products may occasionally require additional preparation time, especially during holidays, promotions, or periods of high demand.

Shipping Locations

We currently ship within:

  • Puerto Rico
  • United States

For international shipping inquiries, please contact us before placing your order.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination
  • Package weight
  • Shipping method selected

Any available free shipping promotions will be clearly displayed on our website.

Delivery Times

Estimated delivery times after shipment:

  • Puerto Rico: 2–5 business days
  • United States: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

AreliVal is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the delivery date or expected delivery date.

Please include:

  • Your order number
  • Photos of any damaged items or packaging
  • A description of the issue

We will work with the shipping carrier to help resolve the matter.

Handmade Product Disclaimer

Because our products are handcrafted, slight variations in color, design, texture, and appearance may occur. These variations are normal and make each item unique.

Contact Us

If you have any questions regarding shipping, please contact us:

AreliVal
📧 Email: info@arelivalsoaps.com
🌐 AreliValSoaps.com

Feel your body, love your soul. 🌿✨